Returns and Refund Policy - Ganja Goats

SHOP CATEGORIES

Product Exchange Policy

In case of wrong shipping, damaged products caused by the manufacturer or damaged products caused by shipping; product exchange can be requested within 14 days after receiving. Contact [email protected] along with your order number.
All rights of condition change are reserved without notice

Return Policy

Discounted products are not returnable unless stated otherwise
Items must be in original condition; undamaged and original packaging
Return request must be initiated within 14 days after receiving. [email protected] along with your order number.
All rights of condition change are reserved without notice

Return Steps

Contact [email protected] along with your order number,
Our staff will contact you to collect returned items.

Refund Conditions

When an order is returned or cancelled by the system
Refund is made according to the payment method.
Refund begins after items are returned to the warehouse and product quality is approved.
Estimated time of refund as follows,
Credit/ debit card: 30-45 business days after returned items are received and approved.

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